Responsible Gaming

Responsible gaming at Sunrise Casino on sunrise-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. Our goal is to provide clear information, practical tools, and access to independent help so that every player can make conscious, informed decisions about how, when, and how much they play. We encourage you to treat all games as paid entertainment with the real possibility of loss, never as an investment or source of income. If at any point your play stops feeling fun or controlled, Sunrise Casino will support you with limits, account restrictions, and referrals to professional organizations to help you regain control.

Risk Awareness

Gambling involves financial risk and may lead to psychological, social, or financial harm if it is not managed carefully. Understanding early warning signs allows you to intervene before problems escalate. Gambling problems can develop gradually, even when stakes seem "small" or "recreational," and affect people of any age, income level, or background in Canada.

Signs of Potential Gambling Harm

• Preoccupation: Frequently thinking about casino games, planning the next session, or reliving previous wins or losses when you should be focused on work, study, or family.
• Chasing losses: Increasing bet sizes or extending play to "win back" money already lost, instead of accepting losses as a cost of entertainment.
• Loss of control: Repeatedly playing longer than intended, spending more than your pre-set budget, or failing to stick to self-imposed rules.
• Financial strain: Using money needed for rent, bills, food, education, or debts; borrowing from friends, family, lenders, or using credit to continue gambling.
• Secrecy and guilt: Hiding gambling activity, lying about time or money spent, or feeling shame, anxiety, or irritability related to gambling.
• Impact on daily life: Neglecting work, studies, childcare, relationships, or hobbies because of gambling or recovering from sessions.
• Emotional dependence: Using gambling to escape stress, loneliness, depression, or other difficult feelings rather than seeking healthier support.

Self-Assessment: Check Your Gambling Behaviour

Consider the following statements. Answer "Yes" or "No" honestly to each:

• I spend more time or money gambling than I originally plan.
• I have tried to cut down or stop gambling but find it difficult.
• I gamble to escape problems, stress, or negative emotions.
• I hide my gambling or lie about how much I spend.
• Arguments or tension with family or friends have arisen because of my gambling.
• I have used credit, loans, or borrowed money to continue gambling.
• I feel restless, irritable, or upset when I cannot gamble.

If you answered "Yes" to two or more statements, we strongly encourage you to set stricter limits, consider a break or self-exclusion on Sunrise Casino, and contact a professional support service listed below. These self-check questions are not a diagnosis but can highlight when additional support is advisable.

Limits & Tools

Sunrise Casino on sunrise-ca.com provides account-based tools to help you control your spending and time. These tools are voluntary but are strongly recommended as part of a responsible gaming plan. Limits are applied to your player account, not to specific devices, and are intended to prevent impulsive or high-risk behaviour.

Setting Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account at sunrise-ca.com using your usual credentials.
2. Open the Responsible Gaming area: Go to "My Account" and select "Responsible Gaming" or "Limits & Controls" (naming may vary slightly in the cashier or profile section).
3. Choose deposit limit type: Select the sections labelled "Daily Deposit Limit", "Weekly Deposit Limit", and/or "Monthly Deposit Limit."
4. Enter appropriate amounts:
   • Ensure the amount is affordable after rent, bills, food, savings, and existing debts.
   • Example: You may choose a daily limit of CAD 20, a weekly limit of CAD 50, and a monthly limit of CAD 150.
   • Use lower limits if you notice any risk signs described above.
5. Confirm and apply: Review the limits and click "Save," "Confirm," or similar. You may be asked to re-enter your password or verify by e-mail or SMS.
6. Cooling-off on increases:
   • Limit decreases normally take effect immediately.
   • Limit increases may be subject to a waiting period to prevent impulsive decisions; during that time, current (lower) limits remain active.

Important: Deposit limits restrict how much you can fund your account over the selected period, not how much you can wager from your existing balance.

Time Limits and Session Management

• Session timer: In the "Responsible Gaming" section, you may set a maximum continuous session length (for example, 30, 60, or 120 minutes).
  • Once enabled, a reminder or automatic logout will occur when the set time is reached.
  • Use this tool to ensure regular breaks and to prevent fatigue-based decisions.
• Reality checks: Enable pop-up reminders that appear at regular intervals, displaying how long you have been playing and your net result (win/loss) for the session. These prompts help maintain awareness of time and spending.

Short Breaks ("Time-Out" for 24 - 72 Hours)

1. Open Time-Out settings: While logged in, go to "My Account > Responsible Gaming > Time-Out / Short Break."
2. Select duration: Choose a brief pause from the available options, such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Read the description of what Time-Out means (temporary block on logins and play, while enabling pending withdrawals) and click "Confirm Time-Out."
4. During Time-Out:
   • You will not be able to place bets or make deposits.
   • You may still be able to request withdrawals from any available cleared balance, subject to standard verification and terms.
5. End of Time-Out: After the selected period expires, account access is automatically restored unless you choose to extend the break or convert it to a longer self-exclusion.

These tools are provided as a support mechanism; using them does not affect your contractual rights under the Terms & Conditions but may restrict your ability to play for your own protection.

Self-Exclusion

Self-exclusion is the strongest form of account-based protection offered by Sunrise Casino on sunrise-ca.com. It is intended for players who feel their gambling behaviour is out of control, or who wish to ensure they cannot access the casino for a defined period or permanently. Self-exclusion is a serious and generally irreversible measure for the chosen duration.

How to Request Temporary or Permanent Self-Exclusion

1. Log in (if possible): Access your player account at sunrise-ca.com. If you cannot log in, proceed directly to step 5 and contact support.
2. Navigate to Self-Exclusion:
   • Go to "My Account" and select "Responsible Gaming."
   • Click on the "Self-Exclusion" or "Permanent Exclusion" section.
3. Choose an exclusion period: You will be offered one or more of the following options:
   • 6 months self-exclusion
   • 1 year self-exclusion
   • 2 - 5 years self-exclusion (where available)
   • Lifetime / permanent exclusion, intended to be final
4. Confirm understanding: Before activating the exclusion, you may need to:
   • Read and accept a statement confirming that you understand the consequences (no play, no deposits, restricted access).
   • Click "I Understand and Confirm Self-Exclusion".
5. Alternative via support: If you cannot complete the process online, contact customer support from the e-mail registered to your account:
   • E-mail: [email protected]
   • State clearly that you request self-exclusion, specify the period (minimum 6 months up to lifetime), and provide identifying account details.

Consequences of Self-Exclusion

• Account access:
  • You will not be able to log in, deposit, or place any bets during the self-exclusion period.
  • Attempts to register new accounts with Sunrise Casino may result in closure when detected as part of internal checks.
• Promotional communications:
  • Marketing e-mails and promotional SMS from Sunrise Casino should cease as soon as reasonably practicable after exclusion is processed.
• Balance and withdrawals:
  • Available real-money balances may be withdrawable, subject to the Terms & Conditions, verification requirements, and any applicable bonus rules.
  • Pending bets may be settled according to game outcomes; further wagering is blocked.
• Irreversibility:
  • During a fixed self-exclusion period (for example, 6 months or 1 year), early lifting of the exclusion will normally not be allowed.
  • Lifetime exclusions are intended to be permanent; any future change, where permitted by internal policy and law, would require a strict reactivation process and cooling-off period.

Support During Self-Exclusion

Self-exclusion is most effective when combined with professional help. We encourage you to contact one of the specialized services listed in the Support Resources section below, and to consider installing blocking software (such as Gamban or BetBlocker) on all devices you use. You may request additional information or confirmation of your self-exclusion by contacting [email protected].

Support Resources

While Sunrise Casino operates from an offshore environment under a Curacao-claimed licence (reference: 1668/JAZ, treated as effectively unregulated and subject to Costa Rican jurisdiction in its Terms and Conditions), we are committed to aligning with Canadian responsible gambling best practices wherever possible. Professional, independent support is confidential and often available at no cost to you.

Local Support in Canada

Each Canadian province and territory provides or endorses gambling support services. The following contacts are widely used resources for people in Canada experiencing gambling-related harm:

• Canada-Wide (ON-based but accessible nationally):
  • ConnexOntario - Problem Gambling Helpline (serving Ontario and providing information resources Canada-wide)
    • Phone: 1-866-531-2600
    • Website: www.connexontario.ca
    • Hours: 24/7
    • Languages: English; access to interpreters for other languages may be available.
• British Columbia:
  • BC Gambling Support Line
    • Phone: 1-888-795-6111
    • Website: www.bcresponsiblegambling.ca
    • Hours: 24/7
    • Languages: English; translation services may be available.
• Alberta, Saskatchewan, Manitoba:
  • Canada National Problem Gambling Helpline (operated via provincial partners)
    • Phone: 1-833-456-4566 (general distress and crisis line with links to gambling support)
    • Website: www.problemgambling.ca
    • Hours: 24/7
    • Languages: English and French; other languages may be available through interpretation.
• Quebec:
  • Gambling: Help and Referral (Jeu: aide et référence)
    • Phone (within Quebec): 1-800-461-0140
    • Website: www.jeu-aidereference.qc.ca
    • Hours: 24/7
    • Languages: French and English.
• Atlantic Provinces (Nova Scotia, New Brunswick, PEI, Newfoundland and Labrador):
  • Atlantic Canada Problem Gambling Helpline
    • Phone: 1-888-347-8888
    • Hours: Typically 24/7; verify hours on provincial health sites.
    • Languages: English; other language support may be available.

Confidentiality Note: Calls and chats with these services are independent from Sunrise Casino. Your conversations with them are confidential according to their own policies and do not affect your account standing, except where you request measures such as self-exclusion directly from us.

International Support Organizations

National and Regional Self-Exclusion Schemes (Informational)

Sunrise Casino is an offshore site targeted to Canadian players and is not currently connected to government self-exclusion registers. However, you may wish to enrol in the relevant schemes if you also use licensed local gambling services in those jurisdictions:

• United Kingdom - GAMSTOP:
  • National online self-exclusion scheme covering UK-licensed operators.
  • Website: www.gamstop.co.uk
  • Available durations typically 6 months, 1 year, or 5 years.
• Spain - RGIAJ Register:
  • General Registry of Gambling Access Interdictions (Registro General de Interdicciones de Acceso al Juego - RGIAJ).
  • Prevents access to Spanish-licensed gambling operators.
  • More information via: www.ordenacionjuego.es.
• Provincial Land-Based Programs in Canada:
  • Most Canadian provinces offer self-exclusion for land-based casinos and, in some cases, provincially regulated online platforms (e.g., PlayNow, OLG.ca).
  • Contact your provincial gaming authority or local casino for details.

Blocking and Filtering Tools

To enhance self-control across all gambling websites and apps, consider installing blocking software on each device you use:

• Gamban
  • Blocks access to many gambling sites and apps after installation.
  • Website: www.gamban.com
  • Available on Windows, macOS, Android, and iOS.
• BetBlocker
  • Free blocking software developed by a charity.
  • Website: www.betblocker.org
  • Offers flexible restriction periods and parental control style tools.
• General Device Controls:
  • Use operating system parental controls or DNS filters to restrict gambling content.
  • Network-level filters on home routers can block categories of websites.

Family and Loved Ones - Support Resources

• Gam-Anon (for families and friends of problem gamblers)
  • Website: www.gam-anon.org
  • Offers meetings, reading materials, and peer support.
• Online forums and chats:
  • Many of the organizations above (e.g., Gambling Therapy) host forums and moderated groups where relatives can share experiences.

Confidentiality and Professional Help: Contacting these organizations will not be reported to Sunrise Casino or any other operator unless you explicitly request cooperation. Their counsellors and volunteers are trained to handle gambling-related issues sensitively and discreetly.

Help for Family

Gambling problems can affect entire families, not just the person who gambles. If someone close to you is experiencing difficulties with gambling on Sunrise Casino or elsewhere, you are entitled to support, clear boundaries, and safety for your own finances and well-being.

How to Talk to Someone About Their Gambling

• Prepare yourself: Learn basic information about problem gambling and available support options before starting the conversation. This can help you stay calm and factual.
• Choose the right moment: Speak in a private, non-confrontational setting when neither of you is in the middle of gambling, an argument, or a crisis.
• Use "I" statements: Focus on how their behaviour affects you instead of labelling or blaming:
  • Example: "I feel worried when I see bills unpaid because of gambling," rather than "You are irresponsible."
• Listen actively: Allow the person to talk about stress, shame, or fear. Avoid interrupting or issuing ultimatums unless safety or basic needs are at risk.
• Encourage professional help: Suggest contacting a helpline, therapist, or support group together. Offer to help them make the first call or fill in an online contact form.

Family Support Groups (Forums and Chats)

• Gam-Anon
  • Website: www.gam-anon.org
  • Provides meetings (in-person and online) and literature specifically for spouses, partners, parents, and friends of problem gamblers.
• Gambling Therapy - Friends & Family Forum
  • Website: www.gamblingtherapy.org
  • Offers dedicated sections where relatives can post anonymously and receive moderated support.
• Local community or mental health centres in Canada
  • Provincial health services may provide group programs for families affected by addictive behaviours, including gambling.

Recommended Next Steps for Loved Ones

• Protect your finances:
  • Consider separating bank accounts, limiting shared credit cards, and reviewing joint financial commitments.
  • Seek independent financial counselling if needed.
• Consult a psychotherapist or counsellor:
  • Look for professionals with experience in addiction, behavioural disorders, or family therapy.
  • In Canada, you may find practitioners through provincial mental health services or professional associations.
• Use helplines:
  • Call a Canadian problem gambling helpline (see above) to discuss strategies and local resources for families.
• Encourage formal safeguards:
  • Support the person in activating limits or self-exclusion with Sunrise Casino on sunrise-ca.com.
  • Consider installing blocking software on shared devices if appropriate.

Remember that you are not responsible for another adult's decisions, but you can offer support, clear boundaries, and encouragement to seek help.

Operator's Commitment

Although Sunrise Casino operates from an offshore corporate base linked to Costa Rica with a claimed but practically unverified Curacao reference (1668/JAZ), we aim to follow recognised responsible gambling practices used by regulated markets, including Canada. Our commitment is to mitigate harm to the extent our systems and data allow, while being transparent about our limitations.

Internal Risk-Check Procedures

• Behavioural monitoring (within privacy and legal bounds):
  • We may review aggregated account activity to identify signs of potential risk, such as frequent deposits in short periods, sudden large increases in stakes, or long continuous sessions without breaks.
  • Such monitoring is automated and does not involve manual review unless risk thresholds are triggered or required under applicable law.
• Risk alerts and warning messages:
  • Where our systems detect patterns that may indicate elevated risk, we may display on-site messages reminding you of available tools (deposit limits, Time-Out, self-exclusion) and encouraging you to review your play.
  • In some cases, we may temporarily restrict certain promotional offers or bonuses where such offers might increase risk.
• Age and identity checks:
  • We do not permit use of our services by persons under the legal gambling age in their province or territory within Canada.
  • Document verification may be requested to confirm age and identity before withdrawals or in response to other triggers.

Conditions Under Which We May Initiate Contact

• Risk-related outreach:
  • Where our internal systems reasonably indicate that your activity is consistent with higher risk (for example, repeated rapid deposits combined with long sessions), we may contact you via registered e-mail to:
    • Provide information about responsible gambling tools;
    • Encourage you to consider setting or lowering limits; or
    • Suggest a Time-Out or self-exclusion if appropriate.
• Account interventions:
  • In some circumstances, we may:
    • Apply temporary restrictions (for example, on bonus eligibility) while we seek clarification;
    • Request confirmation that you understand the risks and tools available;
    • Recommend or implement Time-Out or self-exclusion if we believe continuing play poses a serious risk of harm, subject to applicable law and our Terms & Conditions.
• Limitations of our duty:
  • Although we use reasonable efforts to identify risk indicators, we cannot guarantee that harmful behaviour will always be detected or prevented.
  • Ultimately, you remain responsible for managing your play and making use of the tools and external support services provided.

By using Sunrise Casino on sunrise-ca.com, you acknowledge these measures and agree that they supplement, but do not replace, your personal responsibility for your gambling behaviour.

Updates

Responsible gambling practices and legal standards evolve over time, particularly as Canadian provinces refine their approaches to online gambling and player protection. Sunrise Casino therefore reviews and may update this Responsible Gaming page periodically to reflect:

• Changes in our internal tools, such as new limit types or self-exclusion options;
• Updates to external support resources, including new helplines or support organizations;
• Adjustments to our monitoring and intervention processes in line with developing best practice.

How You Will Be Notified of Changes

• E-mail notifications:
  • Material changes to our responsible gaming tools or to how we process self-exclusion requests may be communicated by e-mail to your registered address.
• On-site notices:
  • We may display banners or pop-up messages on sunrise-ca.com to highlight important updates.
  • The latest version of this page will always be available in the footer or help section of the website.
• Terms & Conditions cross-reference:
  • When relevant, our main Terms & Conditions will refer to this page and may themselves be updated according to their own amendment procedures.

Last updated: 06 November 2026

Contact & Feedback

If you have questions, concerns, or requests related to responsible gaming, self-exclusion, or the tools offered by Sunrise Casino on sunrise-ca.com, you can contact us using the following details:

• Responsible Gaming / Support E-mail: [email protected]
• General Information E-mail: [email protected]

Phone numbers and a dedicated contact form for responsible gaming may be introduced in future; if available, they will be listed on this page and in the Contact Us section of the site.

Feedback and Self-Control Requests

You are encouraged to reach out if you:

• Need assistance setting or adjusting deposit or time limits;
• Wish to request Time-Out or self-exclusion but are unsure how to proceed;
• Have feedback on how our responsible gambling tools could be improved.

When contacting us by e-mail:

• Use the subject line "Responsible Gaming Request" where possible.
• Include your full name, username, and registered e-mail address for verification.
• Clearly describe the measure you are requesting (for example, "Decrease my weekly deposit limit to CAD 50" or "Apply a 1-year self-exclusion").

Our support team will treat responsible gaming queries as a priority and will respond as promptly as reasonably possible, subject to our operational hours and any verification requirements.